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What to Expect from a Commercial Cleaning Company

October 25, 2013

Hiring a commercial cleaning company helps businesses maintain optimal working conditions while presenting their best face to potential clients and employees.  But, what should you expect when hiring a commercial cleaning company?  From the types of services they provide to the manner in which these services are provided, you should set your own expectations so that you can more easily define which and how services are delivered.

Cleaning Expectations

First and foremost, it’s important to realize that not all commercial cleaning companies are created equally.  While some companies have a list of services or packages of services they offer, other companies will provide fully customized cleaning contracts.  As such, you should carefully consider what kinds of cleaning you require so that you can ensure your commercial cleaners can meet your expectations.  Some of the services often offered by professional janitorial companies include:

• Trash and recycling removal
• Vacuuming
• Commercial carpet cleaning
• Floor sweeping, cleaning, and buffing
• Thorough dusting and wiping
• Window cleaning
• Infectious disease control
• Basic site maintenance
• Bathroom cleaning
• Industrial cleaning
• Post-construction cleaning
• General Expectations

As you can see, cleaning companies offer a wide range of services, and before entering a contract with a particular company, you need to determine which services are important to your business.  However, beyond the actual cleaning, there are some important expectations that you should have from your commercial cleaning company.  Communication, value, and consistency are among the most important concerns you should have as a business owner.

• Communication – Communication is a vital component of any relationship, professional or otherwise.  Ultimately, you want to work with a janitorial company whose representatives are available to address your concerns or criticisms in a professional and effective manner.  You should not only have multiple methods of contacting your cleaning company, but you should also be able to develop a good rapport with that company’s representatives.
• Value – Not all cleaning companies are the same.  While some companies offer bargain basement prices, others will be exceptionally expensive.  Essentially, you need to find a company that provides valuable and effective cleaning services at a price you can afford.  If you’re paying for regular cleaning but constantly asking yourself “What did the cleaners even do?” then you need to reconsider cleaning companies.  At the end of the day, it’s important for professional cleaners to provide professional cleaning services at a fair and established price.
• Consistency – Finally, consistency is a key expectation you should have from your cleaning company.  It can be incredibly frustrating when cleaning services fluctuate between excellent and atrocious.  Moreover, many business owners can report that cleaning services are great at the start of a contract, but the quality of work diminishes over time.  It is important that your cleaning company provides consistent cleaning protocols so that your office is always in the best possible condition.