What to Look for in a Janitorial Company

May 5, 2014

Not all janitorial companies are created equally, but in today’s world keeping your offices or working environment in top condition is extremely important. Customers may judge your company by the impression your offices make, and employees’ efficiency and productivity can be limited by unsafe working conditions. So how do you compare janitorial companies, and what should you be looking for? Ultimately, the services provided, the quality of those services, and the cost of those services will inform your decision.
The first step in looking for a janitorial company is to clearly identify your priorities. The more explicit you are with your expectations, the more easily you’ll be able to filter out incompatible providers. Essentially, you can eliminate potential janitorial professionals who cannot provide the basic services you require. More importantly, your essential services will guide the proposals of competing janitorial companies, and you can use these services to make side-by-side comparisons of your top candidates.
In developing a request for proposals, you should also keep in mind that janitorial services are not your only concern. The following conditions should be clearly outlined in all proposals:

Cleaning services
Employee training
Insurance and indemnification
Quality assurance
Cleaning areas
Hours and days of service
Health and safety
Contract duration
Staffing levels

Once you have received a few proposals, you can start eliminating janitorial companies based on a number of factors. First and foremost, seek references to get an understanding of the reputation of potential companies. You should be able to get at least three references, but don’t just speak to them over the phone. Instead, visit their offices or workplace so that you can inspect the quality of work provided. Next, consider the scope of services your candidates provide. Obviously, there will be some essential services you require; if a company cannot provide these services, they can be eliminated. Another consideration to make is whether there is a good fit between your company and the janitorial company. A small business owner may prefer to work with a smaller, local janitor whereas larger companies with offices across the country may want to work with a vendor that has a national presence.
Finally, once you have carefully considered your needs, you should be able to match more closely to two or three potential janitorial companies. At this point, your final decision will likely come down to budget. You’ve already affirmed the excellent reputation of your short-listed candidates, you’ve ensured they can provide the services you require, and you know there is a good match between your company and the cleaning company. Realistically, the last element to consider is price. Some business owners may feel that price is the first element to consider, but this mentality often leads to unforeseen problems. By putting your budget last, you are more likely to hire a qualified and professional cleaning company that will provide quality, long-term service.